Papa pear wont load

xaviermusk2xaviermusk2 Posts: 1
Papa oear wont load and i dont  want to loose my progress. I don't have Facebook and i dont have it backed up. I have a samsung  note 8 phone. What can i do?

Answers

  • Crazy Cat LadCrazy Cat Lad Posts: 1,762 Community Moderator
    Hi @xaviermusk2 and welcome to our Community!

    If you didn't have the game backed up to Facebook or a King account, I can manually restore the levels for you if you lose them.

    First try these steps: 

    -Check that the memory on your device is not full or nearly full.

    -Force close all apps and restart the device

    -Make sure you have the latest update of the game installed:
    https://support.google.com/googleplay/answer/113412?hl=en

    -Please check for any updates for your device. Navigate to Settings > About Phone > System Updates > Update (you will need to have at least Android 4.4.4 (KitKat) installed, but for best game play I recommend Android 6.0 or later version).

    -Clear the cache by going to Settings > Apps > choose the game and tap Clear cache

    As a last resort if nothing else helps, try reinstalling the game.

    -Uninstall the app
    -Restart your device
    -Download the game again from Google Play Store
    -Then open the game and connect the game to a King account 

    Reinstall will delete progress that hasn't been backed up, but just let me know here and I will manually restore the levels for you. 

    Any questions, let me know! 
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