- Model and iOS of your device: To find this follow these steps: Settings > General > About > Make a note of the "model" and the "version"
- Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > select the game> Make a note of the version number
- Available storage space: To find this follow these steps: Settings > General > Usage in the right column. Under Storage you will see the storage capacity of your device and how much you still have available.
Please be aware that it is your responsibility to make sure everything is
properly saved in iCloud or iTunes. Furthermore, that a factory reset is no
guarantee to get the game working even though it helps in most cases.
For more info please check these pages about how to do a factory
reset and back up your device or contact Apple Support for help.
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