Hello @AJSPEED1, Hearty Welcome to the Pet Puzzle section of our friendly King Community I am very sorry to hear about the issue in your game!! Can you tell me what device are you using to play the game? Also, can you post a screenshot of what it says when you are trying to connect? Depending on the issue, may be we could try some troubleshooting steps first and go from there? Please post back by tapping on "Type your Comment" box located below. To add the screenshot, click on "Attach Image" icon located in the Tool bar and tap on "Choose Files" option to include the pic from your device. Looking forward to talk to you soon! Have a nice day/evening!I'm having this same problem. I was on level 300 something and now I'm back to level one. I still have all my pets but my coins change down to 0. I've even uninstalled and reinstalled Facebook but still haven't been able to save anything. I'm playing on my Android phone. And all my apps are up to date. What should I do?
Can’t connect game to my Facebook level. Have tried deleting both apps and restarting on my iPhone and it keeps doing a weird loop between the pages which says “open in Facebook app” and “you previously logged in on Facebook, continue”. It’s just looping between the 2 pages and not actually logging in?
Hi @lunaristar and welcome to our Community!
Try these steps and see if they help.
-Delete the Facebook app and the game app from the device
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data (this may vary on some iPhone and iPad models - please check Apple Support for further help and details)
-Turn off the device and wait about 30 seconds to clear the cache on the device
-Turn on the device again
-Download the game from App Store (but not Facebook app)
-Open Safari, go to Facebook's web page and log in to your Facebook account through the browser
-Open the game and connect it to Facebook and connect through the browser that should open up
Let me know how it goes...
Ok, so it worked, but it's lost all my previous data from facebook too :'( I was on a really high level, anyway to restore it? I was on a level like 2000k+
But Pet Rescue Puzzle has only 1010 levels at the moment.
Are you playing the original Pet Rescue Saga?
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