Hello @AJSPEED1, Hearty Welcome to the Pet Puzzle section of our friendly King Community
I am very sorry to hear about the issue in your game!! Can you tell me what device are you using to play the game? Also, can you post a screenshot of what it says when you are trying to connect?
Depending on the issue, may be we could try some troubleshooting steps first and go from there?
Please post back by tapping on "Type your Comment" box located below. To add the screenshot, click on "Attach Image" icon located in the Tool bar and tap on "Choose Files" option to include the pic from your device.
Looking forward to talk to you soon! Have a nice day/evening!
Hello @Ki7m, Hearty Welcome to the Pet Puzzle section of our friendly King Community
I am sorry to hear about the issue with the game on your device I do not have much expertise in this area.
I will tag our Community In-Charge @Crazy Cat Lad to assist you with the issue They all are out of the office for the weekend. You can heat from them only tomorrow.
Hope the issue gets solved and you will be able to play the game again! Have a nice day/evening!
I merged your posts since they are in the same topic.
If you still aren't able to connect the game to Facebook or your King account, first make sure you have the app updated to the latest version in App Store/ Google Play Store.
Then restart the the app and device: -On iPhone/ iPad simply swipe the app up and restart the device -On Android go Settings > Apps > Pet Rescue Puzzle > Clear cache and then tap Force Stop. Finally restart the device.
If the game still doesn't connect to Facebook account, then you will need to reinstall the game and Facebook.
-Delete the game app and Facebook app -Clear the cache and cookies in Google Chrome if you play on Android and on iPhone/ iPad clear the history and web site data -Restart your device -Download the game again from App Store/ Google Play (but not the Facebook app) -Log in to Facebook on the browser -Open the game and connect to Facebook (once you're connected you can download the Facebook app again if you wish)
If you are using a King account, then reinstall by following these steps:
-Delete the app -Restart your device -Download the game again from App Store/ Google Play
Please note that Boosters will be lost in the reinstall process. Only the played levels, Pet Coins and Gold Bars are backed up. If you lose any purchased Boosters, please post about it here and I will restore the purchases in our system.
Hi,I reinstalled everything and connected to King account but now I am on 185 level...before updating I was on 205 level ...is possible ripristinate to 205 level by assistance help?thanks very much
@kimplume8181 I have manually restored the game to level 205 for you. Please force close the app if you have it open and open the game and it should update back to level 205!
Hello @AJSPEED1, Hearty Welcome to the Pet Puzzle section of our friendly King Community
I am very sorry to hear about the issue in your game!! Can you tell me what device are you using to play the game? Also, can you post a screenshot of what it says when you are trying to connect?
Depending on the issue, may be we could try some troubleshooting steps first and go from there?
Please post back by tapping on "Type your Comment" box located below. To add the screenshot, click on "Attach Image" icon located in the Tool bar and tap on "Choose Files" option to include the pic from your device.
Looking forward to talk to you soon! Have a nice day/evening!
I'm having this same problem. I was on level 300 something and now I'm back to level one. I still have all my pets but my coins change down to 0. I've even uninstalled and reinstalled Facebook but still haven't been able to save anything. I'm playing on my Android phone. And all my apps are up to date. What should I do?
And I am thinking. loosing your Coins would be the result of reinstalling the game App!!
Our Pet Puzzle Community In-charge would be able to look into the issue for you and update the info for you. But, since this is the weekend, you will have to wait till Monday!
Hope that is OK for you!! Talk to you soon! Have a great rest of the day/evening!
Please post back if you have any updates from your side
Can’t connect game to my Facebook level. Have tried deleting both apps and restarting on my iPhone and it keeps doing a weird loop between the pages which says “open in Facebook app” and “you previously logged in on Facebook, continue”. It’s just looping between the 2 pages and not actually logging in?
-Delete the Facebook app and the game app from the device
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data (this may vary on some iPhone and iPad models - please check Apple Support for further help and details)
-Turn off the device and wait about 30 seconds to clear the cache on the device
-Turn on the device again
-Download the game from App Store (but not Facebook app)
-Open Safari, go to Facebook's web page and log in to your Facebook account through the browser
-Open the game and connect it to Facebook and connect through the browser that should open up
Ok, so it worked, but it's lost all my previous data from facebook too :'( I was on a really high level, anyway to restore it? I was on a level like 2000k+
Answers
- Report
0 · Helpful Woah! Sweet Love HahaI am very sorry to hear about the issue in your game!! Can you tell me what device are you using to play the game? Also, can you post a screenshot of what it says when you are trying to connect?
Depending on the issue, may be we could try some troubleshooting steps first and go from there?
Please post back by tapping on "Type your Comment" box located below. To add the screenshot, click on "Attach Image" icon located in the Tool bar and tap on "Choose Files" option to include the pic from your device.
Looking forward to talk to you soon! Have a nice day/evening!
- Report
0 · Helpful Woah! Sweet Love HahaI am sorry to hear about the issue with the game on your device
I will tag our Community In-Charge @Crazy Cat Lad to assist you with the issue
They all are out of the office for the weekend. You can heat from them only tomorrow.
Hope the issue gets solved and you will be able to play the game again! Have a nice day/evening!
- Report
0 · Helpful Woah! Sweet Love HahaI merged your posts since they are in the same topic.
If you still aren't able to connect the game to Facebook or your King account, first make sure you have the app updated to the latest version in App Store/ Google Play Store.
Then restart the the app and device:
-On iPhone/ iPad simply swipe the app up and restart the device
-On Android go Settings > Apps > Pet Rescue Puzzle > Clear cache and then tap Force Stop. Finally restart the device.
If the game still doesn't connect to Facebook account, then you will need to reinstall the game and Facebook.
-Delete the game app and Facebook app
-Clear the cache and cookies in Google Chrome if you play on Android and on iPhone/ iPad clear the history and web site data
-Restart your device
-Download the game again from App Store/ Google Play (but not the Facebook app)
-Log in to Facebook on the browser
-Open the game and connect to Facebook (once you're connected you can download the Facebook app again if you wish)
If you are using a King account, then reinstall by following these steps:
-Delete the app
-Restart your device
-Download the game again from App Store/ Google Play
Please note that Boosters will be lost in the reinstall process. Only the played levels, Pet Coins and Gold Bars are backed up. If you lose any purchased Boosters, please post about it here and I will restore the purchases in our system.
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI am sorry to hear that you lost some of your level progress!! Please try the tips provided in this link
https://community.king.com/en/pet-rescue-puzzle-saga/discussion/245389/how-to-get-your-level-and-progress-back#latest
After trying it, let us know how it went!
Talk to you soon! Have a nice day/evening!
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
- Report
0 · Helpful Woah! Sweet Love HahaDid you try reinstalling the app as well?
Are you playing on Android or iPhone/ iPad?
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI am very sorry to hear that you have lost your levels in the game! Please post your game user ID number with the help of this link https://community.king.com/en/pet-rescue-puzzle-saga/discussion/255129/what-is-my-user-id-and-where-can-i-find-it
And I am thinking. loosing your Coins would be the result of reinstalling the game App!!
Our Pet Puzzle Community In-charge would be able to look into the issue for you and update the info for you. But, since this is the weekend, you will have to wait till Monday!
Hope that is OK for you!! Talk to you soon! Have a great rest of the day/evening!
Please post back if you have any updates from your side
- Report
0 · Helpful Woah! Sweet Love HahaCan’t connect game to my Facebook level. Have tried deleting both apps and restarting on my iPhone and it keeps doing a weird loop between the pages which says “open in Facebook app” and “you previously logged in on Facebook, continue”. It’s just looping between the 2 pages and not actually logging in?
- Report
0 · Helpful Woah! Sweet Love HahaHi @lunaristar and welcome to our Community!
Try these steps and see if they help.
-Delete the Facebook app and the game app from the device
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data (this may vary on some iPhone and iPad models - please check Apple Support for further help and details)
-Turn off the device and wait about 30 seconds to clear the cache on the device
-Turn on the device again
-Download the game from App Store (but not Facebook app)
-Open Safari, go to Facebook's web page and log in to your Facebook account through the browser
-Open the game and connect it to Facebook and connect through the browser that should open up
Let me know how it goes...
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
- Report
0 · Helpful Woah! Sweet Love HahaOk, so it worked, but it's lost all my previous data from facebook too :'( I was on a really high level, anyway to restore it? I was on a level like 2000k+
- Report
0 · Helpful Woah! Sweet Love HahaOK, great!
But Pet Rescue Puzzle has only 1010 levels at the moment.
Are you playing the original Pet Rescue Saga?
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
- Report
0 · Helpful Woah! Sweet Love Haha