It won't connect to Facebook, why?

AJSPEED1

It won't connect to Facebook, why.

Ki7m

Game wont connect to facebook/ email etc why? 

PummyRaj

Hello @AJSPEED1, Hearty Welcome to the Pet Puzzle section of our friendly King Community  

I am very sorry to hear about the issue in your game!!  Can you tell me what device are you using to play the game?  Also, can you post a screenshot of what it says when you are trying to connect? 

Depending on the issue, may be we could try some troubleshooting steps first and go from there? 

Please post back by tapping on "Type your Comment" box located below.  To add the screenshot, click on "Attach Image" icon located in the Tool bar and tap on "Choose Files" option to include the pic from your device. 

Looking forward to talk to you soon!  Have a nice day/evening!

PummyRaj

Hello @Ki7m, Hearty Welcome to the Pet Puzzle section of our friendly King Community  

I am sorry to hear about the issue with the game on your device   I do not have much expertise in this area. 

I will tag our Community In-Charge @Crazy Cat Lad to assist you with the issue    
They all are out of the office for the weekend.  You can heat from them only tomorrow.  

Hope the issue gets solved and you will be able to play the game again!  Have a nice day/evening!

Crazy Cat Lad

Hi @AJSPEED1 @Ki7m and welcome to our Community!

I merged your posts since they are in the same topic.

If you still aren't able to connect the game to Facebook or your King account, first make sure you have the app updated to the latest version in App Store/ Google Play Store.

Then restart the the app and device: 
-On iPhone/ iPad simply swipe the app up and restart the device
-On Android go Settings > Apps > Pet Rescue Puzzle > Clear cache and then tap Force Stop. Finally restart the device. 

If the game still doesn't connect to Facebook account, then you will need to reinstall the game and Facebook.

-Delete the game app and Facebook app
-Clear the cache and cookies in Google Chrome if you play on Android and on iPhone/ iPad clear the history and web site data
-Restart your device
-Download the game again from App Store/ Google Play (but not the Facebook app)
-Log in to Facebook on the browser
-Open the game and connect to Facebook (once you're connected you can download the Facebook app again if you wish) 

If you are using a King account, then reinstall by following these steps: 

-Delete the app
-Restart your device
-Download the game again from App Store/ Google Play 

Please note that Boosters will be lost in the reinstall process. Only the played levels, Pet Coins and Gold Bars are backed up. If you lose any purchased Boosters, please post about it here and I will restore the purchases in our system. 

kimplume8181

Hi,I reinstalled everything and connected to King account but now I am on 185 level...before updating I was on 205 level ...is possible ripristinate to 205 level by assistance help?thanks very much

PummyRaj

Hello @kimplume8181, Hearty Welcome to the Pet Puzzle section of our friendly King Community  

I am sorry to hear that you lost some of your level progress!!  Please try the tips provided in this link 
https://community.king.com/en/pet-rescue-puzzle-saga/discussion/245389/how-to-get-your-level-and-progress-back#latest

After trying it, let us know how it went!  

Talk to you soon!  Have a nice day/evening!

katsisantamaria

I tried everything and can not connect to Facebook. Please help! 

Crazy Cat Lad

@kimplume8181 I have manually restored the game to level 205 for you. Please force close the app if you have it open and open the game and it should update back to level 205! 

Crazy Cat Lad

Hi @katsisantamaria and welcome to our Community!

Did you try reinstalling the app as well?

Are you playing on Android or iPhone/ iPad? 

jenjen78

PummyRaj said:

Hello @AJSPEED1, Hearty Welcome to the Pet Puzzle section of our friendly King Community  

I am very sorry to hear about the issue in your game!!  Can you tell me what device are you using to play the game?  Also, can you post a screenshot of what it says when you are trying to connect? 

Depending on the issue, may be we could try some troubleshooting steps first and go from there? 

Please post back by tapping on "Type your Comment" box located below.  To add the screenshot, click on "Attach Image" icon located in the Tool bar and tap on "Choose Files" option to include the pic from your device. 

Looking forward to talk to you soon!  Have a nice day/evening!

I'm having this same problem. I was on level 300 something and now I'm back to level one. I still have all my pets but my coins change down to 0. I've even uninstalled and reinstalled Facebook but still haven't been able to save anything. I'm playing on my Android phone. And all my apps are up to date. What should I do?

PummyRaj

Hello @jenjen78 hearty Welcome to the Pet Rescue Puzzle section of our friendly King Community  

I am very sorry to hear that you have lost your levels in the game!  Please post your game user ID number with the help of this link  https://community.king.com/en/pet-rescue-puzzle-saga/discussion/255129/what-is-my-user-id-and-where-can-i-find-it

And I am thinking. loosing your Coins would be the result of reinstalling the game App!!

Our Pet Puzzle Community In-charge would be able to look into the issue for you and update the info for you.  But, since this is the weekend, you will have to wait till Monday!  

Hope that is OK for you!!  Talk to you soon!  Have a great rest of the day/evening!

Please post back if you have any updates from your side