When I upgraded the software, I lost all my purchased helping items.

nabv6400

When I upgraded my software, I lost all my purchased helping items.

Crazy Cat Lad

Hi @nabv6400 and welcome to our Community!

Could you post your Game ID and I will see what I can do about this. 

Check here how to find the Game ID number. 

Angel1207

@Crazy Cat Lad this happened to my game also today. I lost all my rooms and all the wardrobe my pets had. And all the wardrobe I had not used. I have nothing anymore.  What happened this is not right. It came up there was a new terms of use policy and I had to accect. And when I did my rooms pet wardrobe and all my bombs everything was gone. What happened please tell me what is going on. I am ready to quit playing pet rescue puzzle. I have worked hard to get my pets wardrobe and rooms to lose everything.

Seika

Angel1207 said:

@Crazy Cat Lad this happened to my game also today. I lost all my rooms and all the wardrobe my pets had. And all the wardrobe I had not used. I have nothing anymore.  What happened this is not right. It came up there was a new terms of use policy and I had to accect. And when I did my rooms pet wardrobe and all my bombs everything was gone. What happened please tell me what is going on. I am ready to quit playing pet rescue puzzle. I have worked hard to get my pets wardrobe and rooms to lose everything.