Why hasn't "king" got a proper support team like Zynga?

Question

Why hasn't "king" got a proper support team like Zynga, so you can actually talk to someone and they can fix your problem ? ?

Joyce.N · Answer

They have a customer support team, they have a live chat, FAQ's and they have this site..

I'm pretty sure that's all you need as support, haha.

lol .. i emailed them but they just sent me a reply with a link to this forum and said they couldn't answer emails. so i thought this was it where help was concerned . anyhow, i redid my level AGAIN with 24hr life, so i'm back on the road yay !! :)

aCe · Answer

They have a customer support team, they have a live chat, FAQ's and they have this site..

I'm pretty sure that's all you need as support, haha.