I couldn't find pet island or mystery mountain from past 2 days.

Madhu_teja · October 2016

I couldn't find pet island or mystery mountain from past 2 days.Please help in resolving the problem.

Madhu_teja · October 2016

My issue has been solved. App has been updated couple of days back,upon updation able to find both.

Wunderbaum · October 2016

Hi Madhu!

Please check on iTunes if you have the latest version of Pet Rescue installed: https://itunes.apple.com/us/app/pet-rescue-saga/id572821456?mt=8

If the problem persists the please check if the connection from your game to Facebook is working correctly. This thread will help you out: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

If you still don't have the Mystery Mountain then I suggest you do a re-installation of the game.

1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars) To save your boosters you'll need to do a backup of your mobile data - for instance iCloud.

2) Un-install the app

3) Reboot your iPad

4) Now it's time to download the app and install it again. Find the app on on iTunes and click on 'install'

5) After the game has been installed you can now start Pet Rescue and have the Mystery Mountain available.

6) Don't forget to connect the game to Facebook (blue button) or Kingdom (orange button) in order to retrieve your game progress, highscores and gold bars. For the boosters you'll need to do a restore process in order to recreate them.

Cheers :-)

Julie_Spencer · October 2016

Tried all the above. Cannot get mystery mountain. Oct 7 version.

also please give details on "To save your boosters you'll need to do a backup of your mobile data - for instance iCloud." When I delete & reinstall I loose all my boosters. Bummer, should not be that way.

Can you help me get Mystery Mountain? Haven't been getting island either.

JillyJill · October 2016

I do not have mystery mountain either, I get it every weekend since day 1, logged in and out of facebook connection as well. All is updated, playing with a Galaxy Tab 4 android. If I uninstall / reinstall I will lose all my boosters :-(

Claire-9 · October 2016

Hi Madhu!
Please check on iTunes if you have the latest version of Pet Rescue installed: https://itunes.apple.com/us/app/pet-rescue-saga/id572821456?mt=8
If the problem persists the please check if the connection from your game to Facebook is working correctly. This thread will help you out: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
If you still don't have the Mystery Mountain then I suggest you do a re-installation of the game.
1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars) To save your boosters you'll need to do a backup of your mobile data - for instance iCloud.
2) Un-install the app
3) Reboot your iPad
4) Now it's time to download the app and install it again. Find the app on on iTunes and click on 'install'
5) After the game has been installed you can now start Pet Rescue and have the Mystery Mountain available.
6) Don't forget to connect the game to Facebook (blue button) or Kingdom (orange button) in order to retrieve your game progress, highscores and gold bars. For the boosters you'll need to do a restore process in order to recreate them.
Cheers :-)

I did all that, not only do I still not have Mystery Mountain but I've lost all my boosters! Can you please explain how to 'restore' boosters?

Julie_Spencer · October 2016

Not getting much help here from those who can help. I have an iPad. No mystery mountain & have been waiting for weeks for the boosters available on oct 7.What to do? Seems like someone techy could help us?!

JillyJill · October 2016

I guess because the customer care hours are M-Friday we're not getting any help?? I wonder if anybody has mystery mountain!?

Julie_Spencer · October 2016

Here's what they told me. Appreciated but still not clear if I never get Mystery Mountain or Pet Island again?

Hi Julie,

Thank you for contacting King Customer Care.I'm sorry to hear that you didn't are not getting to enjoy the Mystery Mountain challenge in Pet Rescue Saga!

I had a discussion with the developers about this and it is a feature that we were testing with randomly selected players.

Our Game Studios are constantly working on enhancing our games by introducing new features, gameplay or concepts. To ensure the change is a positive one, a randomly chosen group of players is always selected to trial the feature and based upon how the change is viewed we decide whether the change is one we want to permanently implement or not.

We release new exiting promotions frequently, so don’t worry if you are not getting this specific one – You will most probably get to enjoy another of our promotions soon!

Any doubts, please let me know.

Have a Pet-terrific day!

Kind regards,

BethKing Customer Care

JillyJill · October 2016

Hi Madhu!
Please check on iTunes if you have the latest version of Pet Rescue installed: https://itunes.apple.com/us/app/pet-rescue-saga/id572821456?mt=8
If the problem persists the please check if the connection from your game to Facebook is working correctly. This thread will help you out: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
If you still don't have the Mystery Mountain then I suggest you do a re-installation of the game.
1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars) To save your boosters you'll need to do a backup of your mobile data - for instance iCloud.
2) Un-install the app
3) Reboot your iPad
4) Now it's time to download the app and install it again. Find the app on on iTunes and click on 'install'
5) After the game has been installed you can now start Pet Rescue and have the Mystery Mountain available.
6) Don't forget to connect the game to Facebook (blue button) or Kingdom (orange button) in order to retrieve your game progress, highscores and gold bars. For the boosters you'll need to do a restore process in order to recreate them.
Cheers :-)

Did the same now lost all my boosters