Why does my game freeze, then I lose all my boosters? Once I even lost my progress.

Deatra

I finally retrieved my progress and they gave me 10 of each boosters and I do appretiate that, but I had a lot more of certain boosters that I put a lot of time and patience in getting. It just gets frustrating at times.

Wunderbaum

Hi Deatra!

Which model of tablet do you have?

I've seen threads where older Android and iOS are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash 

In most cases a reboot of the device can solve many issues.

Please also make sure you have the latest version of the game installed.

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers :-)