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when I ask for help my friends send it. but when it says to ask for help to unblock a level .it will only let them send a life .
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Are you playing directly from Facebook?
First i'd try going through the suggested troubleshooting steps given here to see if there's any change: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
