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Lost all my progress when Ipad died

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Morelli
Morelli Posts: 1 Newbie

The iPad died. I had never signed onto Facebook (it's my sisters iPad and she doesn't have Facebook). She was on level 1000 and something and has now lost all progress!! We loaded the game onto her iPhone and it's saying it doesn't recognise her email address to reload progress even though i used that same email address to make a lot of purchases for gold bars. Funny how it registered enough to take my money but not enough to save her thousand level progress! She is special needs to very very distressed!!!

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