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Hi Illianna!
Have you tried playing the game on King.com? I've never had any issues after switching so it might work for you as well.
I saw on another thread a step by step instruction on how to transfer your game progress to King.com:
1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)
2) Choose Account
3) Enter your password
4) Click on Synchronizing/ Connect to Facebook
5) Click on the two arrows to initiate the sync
You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website
Once done your progress is synchronized and you should now be able to play the level and save the 12 pets.
Cheers :-)
King is getting pretty greedy here. Do they actually think I will buy boosters to finish a Weather Alert to gain 6 hours of free play and a hammer and a balloon. In any case, I'm waiting for the new levels so what good are 6 or 24 free hours of play. I'm fed up with their greediness. It's not nice and NOT fair.I've let the King team know that we find this Level impossible. We may have to wait until Monday for any answers though.