Help with user name

Question

I was on level 400+ In Candy Crush Saga and had to replace my phone. Now I don't remember the user name and password I used to access my account. I thought I used Facebook but it doesn't seem to be working. Please help!!

Johnny_Ryall · Answer

Hello,

I can restore your game but you will need to create a new Kingdom account.

Open the app and in the bottom left corner tap the settings button. Tap the orange symbol and set up your account.

Let me know the new email address that you use and also the level you were playing.

Kind regards,

Johnny

Pt66204 · Answer

i don't see a reply. I will tell you that i tried to log in w/my email address and it says it is not registered.

Johnny_Ryall · Answer

Hello.

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

Kind regards,

Johnny