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Having issues logging into Candy crush and Pet rescue since Wednesday afternoon. Is there a problem

Linda_Henninger
Linda_Henninger Posts: 9 Level 2

Candy crush only loads to 69% then just sits there.  Pet Rescue  shows the load bar only fills half way.

Best Answer

  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5
    Answer ✓

    Hi Linda!

    I suggest you try the following steps:

    1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page.

    2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/ 

    3) Try the game in another browser - for instance Google Chrome or Firefox

    4) Make sure you have other tabs closed

    5) Make sure you have Adobe Flash player updated: https://get.adobe.com/flashplayer/ 

    6) Check if your Antivirus and/or Firewall settings is affecting the game

    Also I suggest you try the game on King.com. I've never had any issues after switching so it might work for you as well. I saw on another thread a step by step instruction on how to transfer your game progress to King.com:

    1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)

    2) Choose Account

    3) Enter your password

    4) Click on Synchronizing/ Connect to Facebook

    5) Click on the two arrows to initiate the sync

    You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website 

    Once done your progress is synchronized and you should now be able to play and progress without any issues.

    Cheers :-)

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