I am on Level 1198 but on FB I'm back on Level ONE! WHY?

I am on Level 1198 but on FB I'm back on Level ONE!  Just since the upgrade.  What is going on?  On my android phone it says I am on Level 1198.  

Answers

  • LynetteLynette Posts: 3,727 Pet Rescue Moderator
    edited May 2017

    Hi Chele, this can happen sometimes especially if you've recently cleared your browsers cache and cookies.

    Try playing Level 1 then re-loading the game. 

    This usually reconnects with the saved data for your game and you'll be back where you were before. 

    Let us know how you go :)

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  • Chele_WillowChele_Willow Posts: 3
    edited May 2017

    Hi Chele, this can happen sometimes especially if you've recently cleared your browsers cache and cookies.

    Try playing Level 1 then re-loading the game. 

    This usually reconnects with the saved data for your game and you'll be back where you were before. 

    Let us know how you go :)

    Hi there - and thanks, but it didn't help. (I even went as far as level 2 to make sure) It keeps going back to level one whenever I reload.
  • Hi Chele, this can happen sometimes especially if you've recently cleared your browsers cache and cookies.

    Try playing Level 1 then re-loading the game. 

    This usually reconnects with the saved data for your game and you'll be back where you were before. 

    Let us know how you go :)

    Hi - tried to play again today on FB. Went as far as level 5. I reloaded and it reset itself to Level one.
  • Hi Chele, this can happen sometimes especially if you've recently cleared your browsers cache and cookies.

    Try playing Level 1 then re-loading the game. 

    This usually reconnects with the saved data for your game and you'll be back where you were before. 

    Let us know how you go :)

    Same here! Im at least on level 4 or 5 hundred and it started me back to level one! Im so mad

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