game crashing

Elaine-15

game keeps saying I'm running a other game and to close my browser which I have done several times ,this always happens when I have almost completed the game please help.

Cezdiamond

Hi Elaine- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem with your game crashing. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

You can find more information on our latest Blog too: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5

Let me know how you get on :-)

Have a lovely week!