Remove message notification

Boppa

I have a constant message notification appearing while nothing is there,,, can you remove it?

Lady_Choo

Hi, sorry for the delay in replying.

Did your issues resolve themselves or do you still need help?

Boppa

No still ,,, plz remove it

Lady_Choo

Hi Boppa, 

we are going to need some more information.

Where exactly is the notification?

Can you add a screenshot to your reply.

Can you also tell us which device you are using, which ios number, and the app version number. 

Thank you

Boppa

I’m using iPhone 6 Plus, the latest iOS version. There are 2 msg notification and nothing is there. There is no option of uploading the image to you. It’s not that big deal,, if you just could remove the msgs that would be great.

this is my email account: Dr.heba.samir@hotmail.com

Lady_Choo

Sorry for the constant questions boppa. Its just to give us a clearer image.

We cannot physically remove the messages, but a screenshot will help as I could pass it on to one of the experts.

Just above the message box to reply here there should be 3 little icons. Link, image then video if you save the screenshot to your phone, then click the image icon, it will give you the ability to add the picture

Lady_Choo

Thank you Mildchild!

I will pass this on to the team

Cezdiamond

Thanks everyone! I am sorry this must be frustrating! Does the problem persist for you both even after re installing? 

Thanks again! 

Mildchild

Reinstalled the app and it fixed the problem. At first I thought it had taken me back to level 1 but when I launched the game from Facebook it updated the app and took me back to where I was previously up to.

Lady_Choo

Now normally I give the troubleshooting which would include this. Not quite sure why I didn't this time grrr. 

Sorry Mindchild, at least its sorted now