Completed Mystery Mountain

Question

After reaching top level, it later said I had lost the top spot and to play to re-take the position.  It will not let me play again.  This has happened several times in the past too.

Vicki_L · Answer

Thanks for the heads up, Vicki!

I can confirm that the game team is working on improving Mystery Mountain challenge.

What may help in the meantime is trying these steps but it's not guaranteed: https://goo.gl/owWByB

Apologies for the inconvenience caused.

Jenny - King Care Team

Well, here we are 2 full days of unable to play Mystery Mountain

Vicki_L · Answer

Thanks for the heads up, Vicki!

I can confirm that the game team is working on improving Mystery Mountain challenge.

What may help in the meantime is trying these steps but it's not guaranteed: https://goo.gl/owWByB

Apologies for the inconvenience caused.

Jenny - King Care Team

Issue remains again today.  Guess I won't be retaking the top spot. :-(

Vicki_L · Answer

Thanks for the heads up, Vicki!

I can confirm that the game team is working on improving Mystery Mountain challenge.

What may help in the meantime is trying these steps but it's not guaranteed: https://goo.gl/owWByB

Apologies for the inconvenience caused.

Jenny - King Care Team

Jenny, I appreciate your response, and I cleared cache, etc.  I use Chrome and as of this writing 8:34PM EST the same issue remains.