My pet resuce game has been stuck saying preparing for a week and a half. Can you fix this. Plus las

Question

last time I could play the game you had a prize to get 200 pet and receive a gift I did that 3 times and NEVER got the prize. Can you get me back into the game

JustPlaying · Answer

Hi Anna,

Thanks for posting on King Care. I am really sorry that you have been experiencing a problem loading on Facebook.

Are you able to load in a different browser or you can try clearing the cache in the browser you currently use. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Thanks