Welcome to the Pet Rescue Community
Do you need help with your game? Ask the Community for help.
Hi Kate, have you been playing on Computer and have you been clicking on links for free coins?
Try this troubleshooting
https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
Follow the troubleshooting then click on this clean link