Pet Rescue starts very slowly ONLY after shutting down iPad Mini4

Robin_Mac

Pet Rescue starts very slowly ONLY after shutting down iPad Mini4. Any solutions available?

Lady_Choo

Hi Robin, 

Can you try the troubleshooting here please

https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device

Lady_Choo

Hi Robin, 

Can you try the troubleshooting here please

https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device

Robin_Mac

I had to reinstall my game. Can you please reinstall my blasters, rockets, etc.?

Lady_Choo

Did reinstalling help?

King can't normally replace boosters as they are saved on your device so when the game is wiped, so are the boosters, were any of them purchased? They can be replaced. If they were free ones, I will ask if they can send you a few as a goodwill gesture as you did try the advice and came back to update. 

Robin_Mac

Reinstalling was the only solution. I purchased several rockets and side blasters. If I cannot be assured I can recoup part of them, I won’t risk spending more money on the game. Thank you for understanding.

Lady_Choo

Robin if you spent money on the boosters and they hadn't been used, but were lost on a reinstall, then yes they can give you them back

Robin_Mac

How do I go about getting them back?

Lady_Choo

I will pass this over to one of the King care team who can take a look at your account

Cezdiamond

Thanks @Chicken Slayer 

@Robin Mac I will send you a private message so that I can check your account :-) 

Robin_Mac

Cezdiamond, which method of private messaging will you use? I look forward to hearing from you.

Lady_Choo

Robin, check the message inbox at the top of the screen