when open game all i get is orange screen that says preparing the game never loads

Sam_Streetman

when I open the game it says preparing and never loads the game

Lady_Choo

Good evening Sam, it sounds like we need a little cleaning to be done. 

Can you try following the steps in this link please and let me know if you still have issues

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Thank you.