loading issue

Sylvain_Anderson

open in gameroom it keeps telling me to upgrade my browser wich is up to date .what to  do.

Lady_Choo

Hi Sylvain, do you mean you cannot get it to open in Gameroom, or you can get it to open in gameroom but not on a browser?

Have you been clicking on links for free coins? Sometimes certain groups have been giving out old outdated links to trick your browser into thinking its the old game version, but then because its been updated, it throws you into an update loop. Avoid any links like that if you have been clicking. 

Please can you try this troubleshooting for browsers, 

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

In case you need it, some info about the changeover

https://care.king.com/en/pet-rescue-saga/pet-rescue-html5

But once you have done the troubleshooting, please search for the game again in Facebook, using the official game link and run it from there. 

If you have any problems, please let me know