Petrescue screen malfunction

Kathy_Stubbe

While playing Pet Rescue Saga the screen turns into shards of colors like browns and blacks and the pets are all disfigured and I cannot even see anything to continuing playing. This has happened several times and I have reported it to Facebook but the problem still continues to happen. I could of won the level 5 times already today and each time I am about to win the screen changes to those colors and blocks everything

Lady_Choo

Hi Kathy, 

Firstly could you try the troubleshooting for me

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Players are reporting that if they can play the game in gameroom it seems to work better