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Pet rescue Saga game progress lost after syncing with Facebook. Any ideas?

Tom-14
Tom-14 Posts: 2

Level 1
in Support

Lost all game progress after connecting with Facebook for first time. Pet rescue Saga on Android tablet.

Answers

  • Lady_Choo
    Lady_Choo Posts: 26,286
    edited May 2018

    Hi Tom, for some reason it seems to do this. Don't worry though, I will hand you over to one of our friendly moderators who will be able to get you rescuing those pets again :)

    **Edit. Just had a thought. 

    If you were previously connected to the Kingdom, you can also log in via the Kingdom for now

    https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

  • Tom-14
    Tom-14 Posts: 2

    Level 1

    Sorry I haven't connected with the Kingdom when playing the game.

  • Lady_Choo
    Lady_Choo Posts: 26,286

    No problem, its on Mark's list, so hopefully he will get to you soon!

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Tom,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    - Mark

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