I am having problems with the visual

Shirley_Petersen

loading is normal but once loaded screen goes black then game comes on but parts of screen are not there. just started this today

Chier

I am having the same issue, on all King games

Lady_Choo

Hi thank you for posting. 

It could be that the graphics card in your device isn't coping well, but can you try this troubleshooting here. If its not a pc, can you let me know and I will get you the appropriate link. 

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Can you also let me know the device/OS

and if its a mobile or tablet, available free memory. 

Thank you

Chier

I am on a laptop with Windows 10

Lady_Choo

Hi Chier, are you using the browser version? If so, try the troubleshooting above, let me know if it helps or not