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Lost all my progress after connecting to facebook

Talal_Bazerbashi
Talal_Bazerbashi Posts: 2

Level 1

I was trying to sync my account or my progress to my facebook so i can move it to another phone but when i did, it completely reset the game and i am back at level 1, i was around 2k+, not sure exactly how much but quite a lot, i don't know what to do, i hope someone can help, i wasn't connected to king on the game or facebook.

Best Answer

  • Cezdiamond
    Cezdiamond Posts: 6,497
    edited May 2018 Answer ✓

    Hi Lourdes and Talal- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week!

Answers

  • Lourdes_San_Jose
    Lourdes_San_Jose Posts: 5

    Level 1

    No

  • _Elsa_
    _Elsa_ Posts: 37,462

    Hi Talal, sorry that you haven't received an answer yet.  I will elevate your issue to a King Admin who will write you privately here.

  • Cezdiamond
    Cezdiamond Posts: 6,497
    edited May 2018 Answer ✓

    Hi Lourdes and Talal- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week!

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