I bought gold to play the mountain, but it freezes early on. Take action !!!

Every mountain freezes, my photo is frozen below who is at the top, I bought gold to play and I can not, it has happened several times, because the site does not thaw me?

Answers

  • Lady_ChooLady_Choo Posts: 13,870 Farm Moderator

    Hi Claudia, thank you for posting on King care. 

    Unfortunately Mystery mountain is prone to problems. I wouldn't use gold to purchase anything to play it at the moment. However as you already have, could you have a look at this link here and follow the steps to contact the team who can help you :)

    https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1



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  • Claudia_MarqClaudia_Marq Posts: 10 Newbie

    Thank you, the problem is freezes, several times! Almost every mountain for months!

  • Lady_ChooLady_Choo Posts: 13,870 Farm Moderator

    Its a known issue but the trouble is, it doesn't affect all players so its hard to pin down :(



    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
    New contests! 🍓  Win boosters in the Farm Heroes area 🍓 Win beans 🐤

    Farm heroes addict collecting cropsies since 2013. 

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