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I want to log out of my king account in the game bubble witch3 but it wont let me comes up with no intetnet connection. I want to log out to log in with my fb as it has all my up to date levels. Someone tell me how i can fix this iv tried with both data and wifi turned on.
bubble witch3 is the main game i want to know for but it is doing the same thing for all my king games and accounts
QueenMia
Posts: 12,489 Community Manager
Hi Missy, I hope you're well.
The Tech team is asking if you could delete the App again, then restart your phone and re-install and film what happens the first time you reopen the App please. That would be extremely helpful as at the moment, we're not able to figure out what the reason is.
Thanks so much and again, really sorry for the inconvenience. Once we have the video, we should be able to spot the issue and help you out.
Mia
Answers
Good evening Missy Pokipoki,
Have you tried clicking on the cog in the bottom left corner? Click on your log in icon and it should give you the option to log out.
if not, if you don't have any saved boosters you could try removing the app, rebooting your phone and reinstalling it, then it will give you the option
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🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
New contests! 🍓 Win boosters in the Farm Heroes area 🍓 Win beans 🐤
Farm heroes addict collecting cropsies since 2013.
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0 · Helpful Woah! Sweet Love HahaYes i have and it says no internet connection everytime
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0 · Helpful Woah! Sweet Love HahaHave you tried uninstalling and reinstalling?
make sure your connection is good, maybe try a different network if you can, just to test it on
Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓
🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
New contests! 🍓 Win boosters in the Farm Heroes area 🍓 Win beans 🐤
Farm heroes addict collecting cropsies since 2013.
- Report
0 · Helpful Woah! Sweet Love HahaYes tried this and its lost my levels but still says no connection iv tried multiple different internet connections and it still says this and wont let me log out of king and into my fb so iv now lost over 200 levels trying. At the point now of deleting all king games for good
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0 · Helpful Woah! Sweet Love HahaAh don’t give up, I have passed this to the team for you
Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓
🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
New contests! 🍓 Win boosters in the Farm Heroes area 🍓 Win beans 🐤
Farm heroes addict collecting cropsies since 2013.
- Report
0 · Helpful Woah! Sweet Love HahaOk
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0 · Helpful Woah! Sweet Love HahaHey Missy, Sorry for the delay!
I would suggest the same as Chicken Slayer, delete the App and re-install, but if that did not work I'm not sure what could be the issue - Could you please send me a screenshot of the error as well as the phone and operating system version you're using? Are you having issue with the connection with any other Apps?
Thanks a lot and again, sorry for the delay. Looking forward to hearing back from you!
Mia
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0 · Helpful Woah! Sweet Love HahaI have uninstalled and. Reinstalled a good 10 times now and it still wont log me out of king account comes up with error ko internet connection iv lost over 200 levels doing thing and want to log into my fb to get the levels back how do i send screen shots
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0 · Helpful Woah! Sweet Love HahaHi Missy, to be able to send a screenshot, please access King Care via desktop - Then you'll have the option to attach your screenshot. I know it's not ideal, but this is the option we have.
Have you tried to delete FB from your phone as well and check the game again?
Thanks
Mia
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🍭 Play Candy Crush Saga 🥤Play Candy Crush Soda Saga 👭Play Candy Crush Friends Saga
🍮 Play Candy Crush Jelly Saga 🍏 Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love HahaWell does completey restoring my phone back to factory sum it up iv completely deleted everything to try get it to work and nothing soon as i down load the game again it automatically logs back into king account and when i try log out it comes up no internet connection found. Just going to delete all king games and accounts as im over this its been non stop problems and wasted money now.
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0 · Helpful Woah! Sweet Love Haha** Screenshot deleted by Admin - Privacy reasons **
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0 · Helpful Woah! Sweet Love HahaJust a thought. Have you got any anti virus on? If so, can you try disabling it, restart the game and see if it will do it then.
The fact that we haven't come across this before and you are the only one with it, means its probably something stupid rather than the game itself. Something is blocking it, that's why I wondered about the anti virus.
The other thing is, even though you did a whole system restore, android has a "wonderful" feature of remembering past data on your account. I found in the past it still loaded up issues unless its cleared.
Can you look at this article, you need the bit about the play store, clearing cache on the app (and data)
https://care.king.com/en/alphabetty-saga/superstar-information-post-crashing-on-android
If that doesn't work, I am out of options but hopefully Mia will have some more ideas, or be able to ask the studio
Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓
🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
New contests! 🍓 Win boosters in the Farm Heroes area 🍓 Win beans 🐤
Farm heroes addict collecting cropsies since 2013.
- Report
0 · Helpful Woah! Sweet Love HahaNo anti virus iv tried to log in on two different devices 1 has my current levels and the other i lose 200+ levels and it wont again let me log out of king
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0 · Helpful Woah! Sweet Love HahaThe one that does have your current levels, can you log out of that ok on that one?
Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓
🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
New contests! 🍓 Win boosters in the Farm Heroes area 🍓 Win beans 🐤
Farm heroes addict collecting cropsies since 2013.
- Report
0 · Helpful Woah! Sweet Love HahaNo anti virus iv tried to log in on two different devices 1 has my current levels and the other i lose 200+ levels and it wont again let me log out of king and i can log out of king on any of my games not just bubble witch3
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0 · Helpful Woah! Sweet Love Haha