Can't open a level

I have reached level 1798 (the beginning of a new episode). I try to open it but it’s impossible. Instead of it, every time I click on the level, a message (that is very close to the level) opens that says: “Pass 4 Hard Levels to find my toys, and I will give you a fantastic offer!” and at the bottom ¾ which means that I have already found 3 toys. I click on “X”, the message closes but it still appears on the screen. This happens on my PC and on my mobile phone the last 3 days.   

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