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The box release wrench (or whatever you call it!) has a bug in pet rescue your question in more detail here
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Hi Tina!
Can you please provide us with more information or a screenshot?
Here is a way to make a screenshot: https://care.king.com/en/alphabetty-saga/superstar-information-post-how-do-i-upload-a-print-screen-on-king-care
That way we can help you out better.
Cheers!
Xarly
