Welcome to the Pet Rescue Community
Do you need help with your game? Ask the Community for help.
Hi Lipp56,
I'm sorry to hear you're having this issue with the game.
For payment issues please see this blog post:
https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
Please follow the steps in the blog in order to get your items or a refund.
Kind regards,
- Mark