This morning I was playing Pet Rescue and Mystery Mountain in order to receive the 12 hour free play

Patty_Moore

in order to get the free hours I used 32 bars and then before I could get the free play the screen went black and froze I want my is bars back.  this was my money used and it  is not fair 

_Elsa_

Hi Patty, were these purchased gold bars?  If so, as payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

If they were gold bars that were rewarded to you from playing their challenges, the studio does not reimburse you for those.