ALL OF MY LEVELS DELETED!!

123feza123

Because of problems about game, ı deleted the game on my phone and download again. Before ı delete the game ı was playing 2621st level but when ı downloaded again ıt started from 1888th on Facebook and mobile. I want to continue from 2621st level. PLEASE HELPP!!

Lynette

Hello @123feza123
It sounds like you must have lost connection to facebook at Level 1888 so it went back to there
This post from the FAQ section will help:
How to get your level and progress back

Please let us know if you need further help

QueenB

Hi @123feza123!

Did the steps that @Lynette help you get back on track? I had a look at your game records and it shows you're game is on level 2621so I hope the steps provided did help 😃

123feza123

No ı am still in 1888th level.

Crazy Cat Lad

@123feza123 Could you let me know your Game ID so I can look into this? 

Check here how to find the number.

123feza123

1234678547 here is my ıd

Crazy Cat Lad

Thanks!

Our system shows that you should be on level 2621. Has the game switched back to the old version with only 1827 levels on Facebook?

Do you have the correct level on mobile still?

123feza123

ı am on 1888th level on mobile

123feza123

Look.

Lynette

123feza123 said:

Look.

   Try disconnecting your game on mobile from facebook, then reconnect and it should pick up your progress.

123feza123

I tried it. I am already on 1888th level on mobile and on pc. But I was playing 2621st level 10days ago. My progress should be on 2621st level. When ı try disconnect from facebook then connect facebook on mobile ıt always start from 1888th level but ı was playing 2621st. Its been 10days ı am on 1888th level.You always say same things "disconnect and connect" instead of helping me. 

123feza123

For 10 days ı cant play game!!!!!!!!

Crazy Cat Lad

@123feza123

I did a game reset in our system. Could you check if you are back on your level now? 

123feza123

yes. thank you 

Crazy Cat Lad

@123feza123

Pet-riffic!

Let me know if this happens again or if you have any other issues. 

Don't forget to check out the competitions here in the Community as well. What level you are on, Crack the Code and Pet-tivity.