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Rehabnan14
Posts: 9
Level 2
in Support
I just lost 36 gold bars playing carnival critter because of crashing ALL THE TIME. I don't understand why this can't be fixed!!!!! All the other games don't do this. FIX THIS.
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Answers
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Hi @Rehabnan14 !
Could you let me know your Game Id so I can look into this?
If you play on Facebook check here and on mobile like this.
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13509700840
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Thanks!
I have now corrected the Gold Bars back in your game.
If the game keeps freezing, please try with reinstalling it first:
1) First, remove the game from Facebook here:
https://www.facebook.com/settings?tab=applications
2) Clear the cache on your browser
3) Close the browser.
4) Reinstall the game
Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera. Make also sure your browsers are up to date.
I hope this helps!
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