Could you please retrieve my levels?

Chlöey

Hello,
I have a new phone and since I played pet resue before a king account was possible, I can't retrieve my levels. I was only at 170-190 when my phone broke, but I'd still like to get them back. I have no clue what email I used and since the gamecenter seems to be an issue of history, I have no way of saying what level I was I hope you can still help me, despite my lack of evidence.

Kind regards,
Chlöey

Chlöey

I thought this was the support😂😂

PummyRaj

Hello @Chlöey, Hearty Welcome to the Pet Rescue section of our friendly King Community  

This is not the Support / Player Relations Team.  This is the "King Community" for all King Games.....  Except for the Purchase issues, most of your questions will be answered here   

With regards to getting the level progress back in your game, try this link and see if it helps  https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved/p1?new=1

If it did not, please post back and let us know!  Our game in-charge will be able to guide you and help with the right direction      

Hoping for the Best!  Have a great rest of the day/evening!

Crazy Cat Lad

Hi @Chlöey! 

This is the support section in Pet Rescue Community, but it's not sure that people are online 24/7, but all questions get answered the same day usually. 

If you can't remember which account you had the game saved on or aren't able to access that account, please create a new King account on your new device and then let me know the Game ID and I will manually restore the levels for you.

Check here how to find the Game ID, but make sure the game is connected first to your new King account.