Hi. I tried to purcase gold tonight. The game said I had no internet connection. I attempted again and the game said I already had the item. The game withdrew 9.99 from my Ank account twice but I never received the gold.
Hello @Amanda830, Hearty Welcome to the Pet Rescue section of our friendly King Community
I am very sorry to hear about the issue in your game!! To get your money back, you will have to contact the King Support team through this link https://soporto.king.com/contact
** While filling out, enter the TOPIC as "Problems with Purchase"; ** and the SUB-TOPIC as "Purchased Items Not Received" ** Explain briefly about the issue and Submit the form.
You will be receiving an automated email as acknowledgement. If you have not heard from them within 3 days, send a reply to the same email you have received.
Hoping for the Best! Have a nice day/evening!
** Please post back if you need further assistance by tapping on "Type your Comment" box located below
Amanda830
Posts: 1 Newbie
Answers
I am very sorry to hear about the issue in your game!! To get your money back, you will have to contact the King Support team through this link https://soporto.king.com/contact
** While filling out, enter the TOPIC as "Problems with Purchase";
** and the SUB-TOPIC as "Purchased Items Not Received"
** Explain briefly about the issue and Submit the form.
You will be receiving an automated email as acknowledgement. If you have not heard from them within 3 days, send a reply to the same email you have received.
Hoping for the Best! Have a nice day/evening!
** Please post back if you need further assistance by tapping on "Type your Comment" box located below
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