Welcome to the Pet Rescue Community
Do you need help with your game? Ask the Community for help.
Level 1
Sorry to hear about this but we don't handle purchases in the Community. Not to worry as I will guide you through to Support.
Contact our Player Support team here.
Under topic select: Problems with Purchases and then under subtopic: Purchased item not received.
Include your Game ID on the message - This link will help you find it.
Note! It can take up to 72h before receiving a reply.
Hope this helps