@junethelma You can restore the levels by connecting the game to the Facebook or King account where you saved the game on.
I can also restore the game manually from here if you would lose any played levels. Just let me know the level and the Game ID so I can find your game in our system. How to find the Game ID number, check this page.
please find enclosed screenshots. I logged out and logged back in but as u can see it still does not connect correctly so am unable to give you my account ID. I only get 5 lives so unlimited lives are not available. Just wont let me.
I tried to store a screenshot at the time, but was not successful. It is however almost exactly the same as the screenshot in this thread except maybe for some colour changes.
Thanks for confirming that the game has been saved. I have now uninstalled the game completely and re-installed it and it picked up and restored the game, so the problem has gone away for the time being.
I will try and get the other device (my grandson's) now going, but I think that one is lost. I will create a new username for him and start a new game for him if the previous one turns out to be lost.
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0 · Helpful Woah! Sweet Love HahaHave you tried with force closing the app and restarting the device? Or reinstalling the whole app and see if it gets connecting again?
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0 · Helpful Woah! Sweet Love HahaI can also restore the game manually from here if you would lose any played levels. Just let me know the level and the Game ID so I can find your game in our system. How to find the Game ID number, check this page.
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0 · Helpful Woah! Sweet Love HahaCheck here how to find the Game ID number
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0 · Helpful Woah! Sweet Love HahaSame here. For no reason that I can fathom, my game froze with this cant reconnect error message on TWO different devices (two different players).
On the one, I lost the game altogether and have since uninstalled the game completely because it locked up with no access at all.
On the other device, I would like to recover the game progress if at all possible.
Game: Pet Rescue
Game level 1202
Game user ID 11144490816
SS GJ3 Android device
Best
Geoff
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0 · Helpful Woah! Sweet Love HahaHi @GeoffD and welcome to our Community!
This thread is about an issue in November 2019 and is already fixed.
The Game ID already has level 1202 saved on the account.
Could you post a screen shot of the issue or the error message so I can see what exactly goes wrong in your game?
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0 · Helpful Woah! Sweet Love HahaThanks for the reply.
I tried to store a screenshot at the time, but was not successful. It is however almost exactly the same as the screenshot in this thread except maybe for some colour changes.
Thanks for confirming that the game has been saved. I have now uninstalled the game completely and re-installed it and it picked up and restored the game, so the problem has gone away for the time being.
I will try and get the other device (my grandson's) now going, but I think that one is lost. I will create a new username for him and start a new game for him if the previous one turns out to be lost.
Bset
GeoffD
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0 · Helpful Woah! Sweet Love HahaOK, thanks!
If you need any progress restored on any account, please post your Game ID from that account and the level and I will manually restore it for you.
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0 · Helpful Woah! Sweet Love Haha