How do I get my purchases??

Carmen_Z_Davis

I paid $2.99, facebook said it didn't go through, paid again, same thing - paid a third time, then I saw 3 $2.99 charges on my paypal account and I did not receive any boosters. I was playing on my computer, not my phone or ipad. I disputed the charges in paypal. This is very frustrating because I hate paying anyways but I am addicted to that dumb game.

morky

same thing happened to me today after finishing the new levels..so frustrating and it seems like everyone else is getting help with this very same problem but I have not received any reply/support/answer./help......hope you have better luck than I...

PummyRaj

Hello @Carmer_Z_Davis and @marky A Warm Welcome to both of you to the Pet Rescue section of our friendly King Community  

I am very sorry to hear that you have not received the amount of Boosters you have purchased for your game.  The Community Team does not deal with any purchase issues as the inquiry includes your personal details and this is a public forum!   

Hence, you will have to contact the "Player Support Team" through this link https://soporto.king.com/contact  
** While filling out, enter the TOPIC as "Problems with Purchase"; 
and the SUB-TOPIC as "Purchased Items not Received"; 
Explain briefly about the issue and Submit the form. 

NOTE:  Along with above details, make sure to enter the Game Name correctly! After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to the same email you have received. 

Hoping for the Best!  Have a great rest of the day/evening! 

** Please post back if you need further assistance by tapping on "Type your Comment" box located below

Carmen_Z_Davis

Thank you! Hopefully I will get my boosters &/or money back for the 3 purchases. Good luck Markey as well!! MERRY CHRISTMAS!

Carmen_Z_Davis

I just noticed I received rockets and hammers but no gold bricks, if I paid 3 times I should have received 150 gold bricks! Thank you

Crazy Cat Lad

@Carmen_Z_Davis @morky Have you got your purchases refunded or compensated by now or are you still waiting to get help or for a refund? 

Carmen_Z_Davis

I did get a few boosters, I paid 2.99 3 times, I should have gotten 150 gold bars. I did not get compensated for those.

morky

Finally got a response and they refunded some but not all..still waiting for the rest...

morky

Just received the rest...

Crazy Cat Lad

OK, petriffic @morky!

@Carmen_Z_Davis Please let me know your Game ID so I can send the purchases that you didn't receive. If you play on Facebook check here how to find the number and on mobile or the Windows app like this. 

Carmen_Z_Davis

it is 10152381638583130
Thank you

Crazy Cat Lad

Thanks @Carmen_Z_Davis! The Gold Bars plus 25 extra for all trouble are in your game now. 

Carmen_Z_Davis

Thank you, I have been more than compensated! Makes me feel great because I spend lots on this game! Happy Holidays!