I have lost my progress

Comments

  • kiara_waelkiara_wael Posts: 36,253 Candy Moderator
    edited December 2019
    Hi @irati28 , Welcome to Our Community  =)

    What device are you playing on Mobile or Computer ?
    Please follow this link here for mobile device https://community.king.com/en/blog/categories/hub_mobile
    Let me know if you need any further help or have any questions. 



  • Hey! Would you like to give us your opinion?

  • irati28irati28 Posts: 4 Newbie
    I am playing on a new computer. My progress on my tablet hasn't changed :-)
  • kiara_waelkiara_wael Posts: 36,253 Candy Moderator
    edited December 2019
    irati28 said:
    I am playing on a new computer. My progress on my tablet hasn't changed :-)
    Did your PRS game connecting  to Facebook or King account ?
    pleace check this link bellow , hope this can help you https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest



  • Crazy Cat LadCrazy Cat Lad Posts: 9,119 Community Manager
    Hi @irati28

    If you lost your progress on your computer, but on your tablet or phone it's still the same and correct it's most likely the browser that is the issue.

    Try with clearing all cookies and cache on your browser and also try different browsers and the the game should be back on track.  Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera. Make also sure your browser is up to date.

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