Not recognizing current Facebook

1718renee

This phone is not recognizing Facebook and has taken me back to level one and I’m actually on level 2900, I My other phone I’m still on the correct level but I cannot figure out why one phone is recognizing the correct information and the other phone isn’t

kiara_wael

Hi @1718renee, Welcome to Our Community 

Did you updates your phone , here video how to update 
https://youtu.be/fz14wv4PXVg
Please check this links bellow https://community.king.com/en/blog/discussion/249813/having-problems-connecting-to-facebook-on-android#latest, 

Let me know if you need any further help or have any question.

Crazy Cat Lad

Hi @1718renee and welcome to our Community!

Please try these steps if the game has connected to wrong account or doesn't want to connect at all:

-Disconnect the game from Facebook under Start menu > Settings > Cogwheel > Log out
-Force close/ force stop the game app 
-Delete the Facebook app from the device

-Then clear all browser cache and cookies:
 on iPhone by going to Settings > Safari > Clear History and Website Data
 on Android devices clear the cache and cookies in Google Chrome like this 

-Restart the device
-Open Safari or Google Chrome and log in to your Facebook account through the browser
-Open the game and reconnect it to Facebook 
-Once you're connected you can reinstall the Facebook app and continue using it if you wish

Let me know how it goes...