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cant connect to store

seaqueenuk
seaqueenuk Posts: 6

Level 2

cant connect to store been nearly 3 weeks now
«1

Comments

  • kiara_wael
    kiara_wael Posts: 156,985
    Hi @seaqueenuk, Welcome To Our Community  =)


    Did you update your PRS game ? and make sure your internet connection very well.
    Let me know if you need any further help or have any question.

  • seaqueenuk
    seaqueenuk Posts: 6

    Level 2

    I cant see anywhere to update the game . my browser is up to date, internet connection is fine, i have cleared cache, tried on different computers and still get the same message .. cannot connect to store
  • yangslo
    yangslo Posts: 3

    Level 1

    I am stuck on block more than a month been
  • kiara_wael
    kiara_wael Posts: 156,985
    edited December 2019
    yangslo said:
    I am stuck on block more than a month been
    Hi @yangslo , Welcome tp Our Community  =)

    Please update your PRS game . and what block level you are stuck ?  can you please make single post to the next
    Here video how update on your mobile 
    https://youtu.be/fz14wv4PXVg
    Let me know if you need any further help or have any question.
  • kiara_wael
    kiara_wael Posts: 156,985
    I cant see anywhere to update the game . my browser is up to date, internet connection is fine, i have cleared cache, tried on different computers and still get the same message .. cannot connect to store
    Hi @seaqueenuk
    Could you let me know what your User ID our CM @Crazy Cat Lad can check up this.
    If you play on Facebook check here and on mobile 
  • yangslo
    yangslo Posts: 3

    Level 1

    I am stuck on level 3042 
  • kiara_wael
    kiara_wael Posts: 156,985
    edited December 2019
    yangslo said:
    I am stuck on level 3042 
    Hi @yangslo
    Hope this video can help you just keep trying, you can do it my friends 
    https://youtu.be/a3Zqwq-VIQU
    Tips for Level 3042 
    - Pay attention to the objectives
    - Focus on saving your pets and butterfly 
    - If still stuck Make help destroy all with Golden Panda, play lvl 133 until you have Golden Panda 
    Good Luck

  • seaqueenuk
    seaqueenuk Posts: 6

    Level 2

    Hi my user id is 1000830946
  • Hi @seaqueenuk!

    Make sure your browser is updated to the latest version. Click here to check and update.

    Then try with reinstalling the game and see if it helps:

    -Remove the game from your Facebook on this page

    -Clear the cache and cookies on your browser

    -Reinstall the game (click here if you can't find it)

    If you have a Windows 10 PC you can also download the game directly to your computer from Microsoft Store and play via the Windows app instead. Click here to download the game to your Windows 10 PC.

    Let me know how it goes...
  • seaqueenuk
    seaqueenuk Posts: 6

    Level 2

    Crazy Cat Lad i have done all that. i have played this game for 6 years and just about to give up on it as getting nowhere here :(

Hey! Would you like to give us your opinion?