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Ari282Ari282 Posts: 4 Newbie
in Discussions & Support
Hello I hope you can help me.  I am currently unable to login to the game I get a connection error.  I don't know what to do to play.
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  • Ari282Ari282 Posts: 4 Newbie

    Flag · Helpful Woah! Sweet Love Haha

  • Hey! Would you like to give us your opinion?

  • kiara_waelkiara_wael Posts: 37,481 Candy Moderator
    edited December 2019
    Hi @Ari282 , Welcome to Our Community  =)

    Do you mind telling me which device you're playing on Mobile or Computer ? and do you want to log in to the King account  or FB ?, make sure your internet connection good 
    Let me know if you need any further help or have any question.


    Flag · Helpful Woah! 1Sweet Love Haha
  • Ari282Ari282 Posts: 4 Newbie
    Thank you.  I play it on mobile, and to log in the account I had it registered with FB, I have already tried to log in with both accounts and it doesn't let me.
    Flag · Helpful Woah! 1Sweet Love Haha
  • kiara_waelkiara_wael Posts: 37,481 Candy Moderator
    Hi @Ari282 , Thank you for replying back 

    Please try update your mobile first. here video how to make updated, and Let me know if its works.




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  • Ari282Ari282 Posts: 4 Newbie
    Thank you. The software and applications are up to date but I still cannot login.
    Flag · Helpful Woah! 1Sweet Love Haha
  • kiara_waelkiara_wael Posts: 37,481 Candy Moderator
    edited December 2019
    Ari282 said:
    Thank you. The software and applications are up to date but I still cannot login.
    Hi Ari282. Then try with reinstalling the game. If cannt too please contact us using the link at the bottom of this page
    Here for contact link


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