The last few days I cant log into Pet Rescue on my laptop. keeps saying error anyone else having a problem.
works fine on phone,
I'v tried all the settings everything looks ok
Hello @Lorr , there's nothing wrong with your device. We are aware of that problem and investigating at this time, please be patient with us.
Stay well and keep safe 💜
My wife and her sister got free lives for a week today but i did not. Is there a reason why I did not?
Hey I’m having trouble logging in too I can’t login at all to pet rescue puzzle
Hi @dragonville ,
Have you tried logging out of the game and clearing the cache in the app? You'll also need to turn your phone off for at least 10 seconds before turning it back on. After you turn in back on, go look for an update to the app. Sometimes the game gets out of sync, especially if there is an update waiting.
I have tried that and uninstalled and reinstalled the game same thing
Oh! No! Have you still cannot connect to Facebook on Pet Rescue Puzzle Saga? 😢
Don't worry about this problem!
Please select your device that you are playing on this game, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.)
Windows 10 MS App
⚠️ Note ⚠️
If you follow uninstall and reinstall this game, you save your game's progress and gold bars are transferred but you have lost all of the boosters and your event will be reset or gone.
If you have tried all of troubleshooting steps of this problem but it's not worked, how about you can click here to see the player have answered very insightful to players that I hope you can understand to read and follow these steps too. 😊
Have a nice and safety day! 😊
💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎
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Hey Lim I don’t sign in with Facebook and I don’t want Facebook I sign in with my regular email accounts but neither one will login I was starting over with a new account because the first one froze up and kept taking my gold bars and not giving me the extra moves to complete the level which is frustrating pet rescue puzzle is the only game that I’m having this trouble with I cleared cache reset phone uninstall reinstalled the game several times and still the same thing an unknown error occurred
Don't worry! How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug as so many players have this problem. (I hope it's solved! 🤔)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps you haven't this happens on this game! 😉
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset or gone.
** If you have tried all of troubleshooting steps of this problem but it's still not worked, please let me know and you can continue to comment on below here that I can help you again. **
I have tried all the steps nothing worked I don’t know what to do
I am going to report this to one of the Community Moderators. Would you provide your player ID, the device you are using to try to log into the game, and the version of the app you're using. You'll have to log into one of your other games to find your ID. Go to your profile and touch the King symbol above your profile picture and the ID will appear.
This information is needed so that the CM can look at your account and possibly try to recreate the problem.
Hey here are the screenshots of what you wanted to know the user I’d is from diamond diaries
Thank you. It will probably be several hours before you hear something more. Thanks for your patience.
I really appreciate your help and time
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