Sign Up!

New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

Declined purchase

dnall61
dnall61 Posts: 2

Level 1

Why am I showing a declined purchase

Comments

  • dnall61
    dnall61 Posts: 2

    Level 1

    ??????????

  • kiara_wael
    kiara_wael Posts: 157,881

    Hi @dnall61 . Welcome to our Community 🙎‍♀️

    Sorry to hear that you have problem with purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

    You can find all info about problem purchases here.

    If you play on mobile and want to contact Player Support, the best way then is to email directly from the game. 

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

    If you play on Facebook on a computer then send an email from here. Don't forget to add your Game User ID to the email so Player Support will find your game.

    Hope this will help you

Hey! Would you like to give us your opinion?