Why does the King games say connection lost reload game(internet) when my internet is connected?

Jeanean_Ashe · October 2020

Why do I get a message that say connection lost reload game on the King games when I still have internet? I do not understand why this happens. This has happened a lot. If anybody can tell(explain) this I would appreciate it, or what is going on.Thanks.

aijaziqbal · October 2020

https://community.king.com/en/pet-rescue-saga/discussion/313929/why-does-the-king-games-say-connection-lost-reload-game-internet-when-my-internet-is-connected

Hi and welcome to the community.

Connection issue is a very complex issue and well known. Unfortunately no single fix has been found for this.

Please do the standard troubleshooting by log out, update your game application, restart your device and login again and check if it solves your issue. If you still have some problem please take a screenshot and show it to us. Also tell us which device you are using.

Thanks and have a lovely time ahead.😀

Diamond_Lim · October 2020

https://community.king.com/en/pet-rescue-saga/discussion/313929/why-does-the-king-games-say-connection-lost-reload-game-internet-when-my-internet-is-connected

Welcome to Sweet King Community! 👑

You can see QueenB has answered to players for similar your problem that I hope you can understand to read it :

The connection issue is still under investigation as this is something we have been unable to reproduce!

We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

Disclaimer - What can affect connectivity:

- If you're commuting

- If the area were you're located is not remote

- if you are on VPN

- If your mobile data plan has reached the monthly allowance

So this is what we recommend:

Android - Delete the game app and clear Google Play Store cache:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a nice and safety day! 😊