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Failed to connect

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Comments

  • hechicerilla
    hechicerilla Posts: 10,353

    Hello 👋 you still there? Did you solve your problems? I am here to help you

  • SueBug
    SueBug Posts: 67

    Level 3

    @Crazy Cat Lad

    My game id is 5084075698. I hope you are able to find it and restore everything back to the way it was before! I would greatly appreciate it!

  • Gitti49
    Gitti49 Posts: 8

    Level 2

    I'm sick and tired of the message that I have no internet connection. When do I get this message ? Every Friday when I can play for extra credits. I play on different devices and when I get to the next level it updates on all my devices except when it involves Raadselberg or extra hours free playing time.

  • kiara_wael
    kiara_wael Posts: 156,981

    Hi and Welcome to our Community

    Sorry for the inconvenience, The Game Team has investigated this .

    and please check this page


  • Trwms
    Trwms Posts: 1

    Level 1

    November 14, 2020 I started receiving "You are experiencing an error that we are working hard to fix" on the Pet Rescue Saga game. I am not understanding why I am receiving this message. I have troubled shoot my computer and is still getting the same message. HELP?

  • abee817
    abee817 Posts: 17

    Level 2

    My support ID is 10119398. I have tried everything suggested other than downloading the game directly to my computer, which I am not going to do. Every level open except my next one, Level 1593.

  • GrammaBecky
    GrammaBecky Posts: 12

    Level 2

    I am seeing the no internet connection window on my lap top only when playing the Mystery Mountain levels. I can play on my phone, but it never saves my progress on my other devices. Only my phone. So if I play on my phone I only get the rewards on my phone. I don't like playing on my phone because it's hard on my eyes and my phone isn't that good. This will be the third week in a row that I won't get to play the Mystery Mountain levels and I look forward to that event every week.

  • Hi @Gitti49, @Trwms & @GrammaBecky, welcome to the Community!


    🔶  Take a look at info provided in the link below regarding error messages when trying to play Pet Rescue Saga & follow the steps described therein to make sure your Game gets the fixes released for this issue.



    __________________________________

    🐾 Win Gold Bars & other prizes for your Game ---> HERE 🐾

    __________________________________

  • tolongua
    tolongua Posts: 1

    Level 1

    edited November 2020

    Thank you on facebook the problems still are the same ,so i downloaded the king app and now its working perfect , thank you for youre help , greets Tolongua

  • GrammaBecky
    GrammaBecky Posts: 12

    Level 2

    I tried all of those things. I can still play, I just can't play the Mystery Mountain event. I don't have a pc/lap top that will support the upgrade to Windows 10 and if I play on my phone I only get the rewards on my phone Oh well, I've gotten this far without gold bars. No big deal I guess.

Hey! Would you like to give us your opinion?