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Gold Bars not given from 123 Grow event
Julie_Andrews
Posts: 378 
Hi! I played Petopia for the first time on my actual computer (in the past it's only been on my mobile device.) I earned 50 gold bars by collecting enough red blocks. I didn't realize that the 11 gold bars that I had in the game on my mobile device cancelled out the 50 gold bars I would've earned in the petopia on my computer. Is there any way I can have the 11 gold bars removed so I can have the 50 placed instead. I worked really hard for those. :-)
Thank in advance for anything you can do!
My id is 1103928983
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Answers
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I had no gold gold bars & didn't get the 50 I earned. :(
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I never got them on my mobile device either. I'm starting to think it's bogus .... promises of a good prize, just to then never get it!
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Hi @JoJoH66 ! Could you please let me know your Game ID so I can add the Gold Bars and also report this to the Game Team?
@Julie_Andrews I added the Gold Bars to your game now!
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@Crazy Cat Lad Thank you so much!
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Hi - I tried to claim my gold bars (46) but was told initially that they had already been claimed and then that there was a problem and to come back later although I can’t find where to go back to.
I would be grateful if you could check this out and add the bars to my account.
User ID: 1332900064
Thank you
Numpty121
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Hi @Numpty121
It sounds like you have a connection problem (usually because of facebook) the reward will be there once connection is restored. Try logging out of the game, then in again.
Have a look at the link below:
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Hi - not playing game through Facebook but Apple account. Tried logging out but gold bars are still not showing.
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Hi - any further advice about how I can get gold bars owing?
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Hello ,
I can not claim my gold reward.
ID : ID: 1193481868
Thank you ,
Cris
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