Game crashes immediately when opening Petopia

gaby2201

https://community.king.com/en/pet-rescue-saga/discussion/comment/2444292#Comment_2444292

yes thats my problem too, we have so many booster, mei men have the game unenstall, but the problem is the same...

Lady_Choo

@BQN537 that is why we highly recommend that you don't save so many.

Sometimes reinstall is the only thing that helps fix the issue but they will only replace boosters that have been paid for.

Of course, we always hope that it won't come to that. I save boosters too 🙄

Have you tried cleaning the google play store cache (not the data!) if on android and updating if there is one? If you do reinstall though make sure thats cleaned before you reinstall.

If you use iOS they don't have that.

Lady_Choo

https://community.king.com/en/pet-rescue-saga/discussion/comment/2444218#Comment_2444218

and @gaby2201 have you both checked for updates since it ended?

AnnaMariaVivaldi

Petonia it's over but apparently i continue to have same issue....

i open the games... and i can reach the very fisrt menù.... click on "Play" and the games took "a century" to load map or completely hangs on orange king logo whit spin animation blocked....

now where is the problem?

last updated version it's October 27 for me and after 1.387.40 i don't see/obtain any newest version...

rob129

https://community.king.com/en/pet-rescue-saga/discussion/comment/2444358#Comment_2444358

Yes no updates avalible

Lady_Choo

@rob129 and @AnnaMariaVivaldi I think the best thing to do would be to contact player support either through the game if you can, or via this link https://soporto.king.com/contact

If you have tried all the troubleshooting they will likely suggest that you try reinstalling the game and see if that helps. It seems like petopia has caused more issues than they realised 🙄

BQN537

Hi @Lady_Choo

The weird thing is that my game was working fine and then all of a sudden Petopia disappeared with 5. or 6 days to go. 🤷🏻‍♀️ Still have no idea why Petopia disappeared. The connection issues started about a day after Petopia disappeared. I play the game on my iPhone and I can still play my current level and old levels. Just haven’t got Weather Alert . Anyway I will keep trying different things and reinstall it as my last resort 🦋🐨

Lynette

https://community.king.com/en/pet-rescue-saga/discussion/comment/2444366#Comment_2444366

@AnnaMariaVivaldi ,

What are you trying to play on? Around October was whan a lot of older devices became no longer compatiable with the game. 😔

woodstreena

Why would I have to give any id number, you know it's crashing, just go ahead and fix the issue, and in the future let us make a choice wether we want these special challenges or not, because I'm at a point that I'm gonna uninstall this game.

ched1

https://community.king.com/en/pet-rescue-saga/discussion/comment/2444871#Comment_2444871

To ne fair, I have played pet rescue for years, this is the first time I had any issues 😊