Game freezes when the chest is full

Mattz

During the birthday event when the chest is full ie 35/35 the game freezes and no levels or challenges can be played.

This can only be temporarily fixed by uninstalling and losing progress in challenges etc.

Please fix and provide good compensation.

Mattz

Full chest

Lynette

https://community.king.com/en/pet-rescue-saga/discussion/comment/2460019#Comment_2460019

Hi @Mattz , the chest is from the 1,2,3, Grow event (not the Birthday Quests, that is a seperate event)

Are you able to click on your events tab and see when the 1,2,3, Grow event is supposed to end? I thought it should be over by now. It might be the two conficting events that are causing these problems 😕

I assume you also looked in your app store to see if there is a game update? I would not advise reinstalling unless it is a last resort.

There are also troubleshooting tips here: Game freezing or Crashing?

I will pass your problem on, on Monday, but you might prefer to try and contact support from the help button within your game (this way they can look directly into your game and help from there)

Please let me know in the comments below if any of this helps?

daskalog

I am facing the same problem. By the time I earned 35 stars I can no longer play the game.

daskalog

I am facing the same problem. By the time I earned 35 stars I can no longer play the game.

Jiřina_Kochová

Same problem. By the time I earned 35 stars I can no longer play the game.

Judy_Sheldon

Same problem and this has been happening for several weeks.

Mattz

https://community.king.com/en/pet-rescue-saga/discussion/comment/2460205#Comment_2460205

No those tips do not help.

The only way to fix is to uninstall and play again until chest reaches 35 then repeat.

But this means that all items won are also lost as none of it is saving

cyterpening

Same problem here. Thanks

minawithcolors

Having the same problem

Kazzergirl

Same problem been like out for 3 days