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Ongoing: Stars are not being counted

Posts: 2,544
edited January 2023 in Support

As of 5th January 2023 we're currently having an issue where the stars are not counted towards your chest quest, despite playing levels.

We're looking into the issue and working on solving it as soon as we can.

For questions or comment around this issue, please comment in this discussion. We will keep you updated once it is resolved!

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«13456722

Comments

  • Posts: 7

    Level 2

    I'm showing 2 screenshots. I've passed about 4 levels, and this hasn't done anything. I've gotten 2 & 3 stars, but nothing is happening here. Is it stuck?


  • Posts: 47

    Level 3

    edited February 2023 Answer ✓

    I am having the same problem as you are. I contacted support about it and they said that it is a problem with the game and they are working on getting it fixed.

  • Posts: 7

    Level 2

    edited February 2023

    Staceycob, thank you! Glad I'm not the only one with this problem!

  • Posts: 46

    Level 3

    edited February 2023

    I'm having the same problem

  • Posts: 26,474
    edited February 2023 Answer ✓

    Hiya, everyone 🤗

    As you have already seen, the studio are aware of it and are trying to find a fix for the issue. Keep checking for updates and as soon as they have, it will appear ☺

  • Posts: 3

    Level 1

    Yep stars still not being counted


  • Posts: 9

    Level 2

    Same here! No stars counted.

  • Posts: 1

    Level 1

    Ditto... Have passed five levels and no stars showing in chest. :(

  • Posts: 5,902

    1) My map is completly gone?

    2)The chest isnt working. I got dozens of stars, but nothing happens.


    Is this normal?

  • Posts: 26,474
    edited February 2023 Answer ✓

    Hi @Xxander have you commented on this thread here? Its a known issue ☹

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